Evaluating the Level of the Shuttle Service Quality at Al al-Bayt University Campus Using the SERVQUAL Model

This paper mainly adopts descriptive analysis method and case study uses SERVQUAL model statistical to measure evaluate the service quality level of shuttle bus Al al-Bayt University. The concluded that order dimensions measuring was as follows: assurance, reliability, empathy at a medium level; then tangibility followed by responsiveness low for each. In general, students' satisfaction with services provided campus low, especially dimensions. research is value transport providers in understanding gaps requirements their provision. To policy makers it highlights dissatisfaction current levels public service, well providing some indication areas which future interventions can be directed.